Delivery Information

 

All ready stocks orders will be packed and delivered within 24 hours. Please note that orders made on Saturday, Sunday and/ or public holidays will be shipped out on the next business day. Estimated arrival time is to be used as a guide only. Please note that tracking number will be provided and signature is required upon delivery by the carriers.

USWAH Colection will not be held responsible on any delay caused by custom clearance for international orders.

 

Local Delivery

Shipping cost depends on the weight of item. Do inquire at customer.uswah@gmail.com OR Whatsapp +6011-10742198 for more info.

 

International Delivery

Please note that shipping cost is not inclusive of custom duties (if any). Any custom/ import duties will be borne by the recipient of the parcel. Unfortunately, we are not able to provide you with an estimated amount of custom/ import duties.

For now we have an option to send and quote shipping cost through our website for Singapore and Brunei only(POSlaju). For other countries, do email us at customer.uswah@gmail.com/sales@uswah.com.my so we can assist you on your shipping rates. Thank you :)

 

For other international delivery, please see rates below. **Subject to changes.







For more information or clarifications, kindly email us at customer.uswah@gmail.com.

*All transit times given are in accordance with the international standard concluded by the International Bureau of the Universal Postal Union.

NOTE
: Customers will be notified of their parcel’s tracking number via email once their order has been mailed.
Customers may check the status of their parcel HERE.

USWAH Collection will ensure that parcels are carefully wrapped and secured before mailing them.

USWAH Collection will not be responsible for parcels damaged during delivery.

USWAH Collection will not be held responsible for any lost parcels.

 

Q: I have not received my parcel, what should I do?

There are two circumstances in which explains why you have not received your parcel yet:

  1. Postman might have left a delivery advice if there is no one to answer the door during delivery.
  2. You have provided an incomplete address.

We understand your disappointment in this situation but we also seek your kind understanding that we have ensured that your parcel was carefully wrapped and sent within the stipulated timeframe as stated on your invoice.

If your parcel still hasn’t turn up at your doorstep after 1.5 weeks from the date your parcel was sent, kindly
drop us a mail at customer.uswah@gmail.com or Whatsapp +6011-10742198 and we will try our very best to locate your parcel.