FAQs

Frequently Asked Questions:


1. Do I need to create an account to order?

No but we recommend that our dear customers should create an account so they can track their Order History and re-order easily for the next round without having to key in the same details all over again :)


2. How do I create an account?

Please click on “My Account” at the very top of your browser (or click on the people icon above if you are using your smartphone) then click “Register”. Follow the instructions on-screen accordingly. Make sure you use an active email to enable future notifications on your orders. :)


3. Ok, I have created my account but how do I submit an order?

Please follow our step by step tutorial HERE. If any problem arise, do contact our web admin at customer.uswah@gmail.com.


4. What type of payment does USWAH accept?

By ordering through our website, you can make the payment by Bank Transfer(for ATM deposits usually), MOLpay Online banking and also Paypal. Any assistance on payment please email customer.uswah@gmail.com for more info.


5. How long does it take for booking orders?

Once you have confirmed order, the item will only be valid for 12 hours only. However if payment is made after 12 hours, we will still process your order but please prepare any backup order item just in case the item you order has sold out.


6. When will my order be delivered?

We will process your order only on weekdays, 9.00am-6.00pm. Any payment made before 12pm on weekdays, your order will be sent to our courier on the same day. Please refer HERE for more info on our delivery process.


7. Oh no, there is a defect on my item. How do I return it for a new one?

Please note that we will only accept returns with TAGS on, UNWASHED, UNWORN, UNALTERED and the packaging still intact. We have the right to refuse to return a new one if we received the item in an unfavourable way. We will give you a Store Credit to compensate your delivery costs. Request for cash refund/money transfer is not allowed.


8. I’m sorry but I received the wrong item for my order. What should I do?

Please email customer.uswah@gmail.com as soon as possible so we can assist you further and mention your Order ID involved. :)


9. I want to return my item back because I have a change of mind, I do not like the color etc. Can I do so and get my money back?

We are very sorry but we will only compensate for defect items or items wrongly sent to our customer. Please refer HERE for more info on our Return & Exchange Policy. :)


10. Can I add-on new item/cancel my order once I have Confirm Order?

Add-on: Yes you may do so before making your payment, please reply your invoice you have received through email and our admin will assist you accordingly and quote you the new price. :)


Cancel: You can reply your invoice that you wish to cancel the order. Or in other way, we will delete your order if it has been unpaid for more than 24 hours. :)


11. I can't remember my password so I reset it. However I did not receive any feedback on my new password. What should I do?

Please inform our web admin by emailing your concern to customer.uswah@gmail.com or write to us using this contact form HERE. We will give you a new password accordingly. :)



Couldn’t find the answer you were looking for? Please feel free to submit an enquiry to us HERE. We will serve you the best we can.





Thank you :)


-USWAH Team-